Shipping
All orders ship free from our U.S. warehouse within 2 business days.
*For more details, please see our Shipping Policy.
Return & Exchange
Eligible items can be returned or exchanged within 30 days of purchase. Customer must provide product photos/videos and packaging status.
Fees
Β· Chairus covers return costs for quality issues.
Β· For non-quality issues, return costs are the buyerβs responsibility.
Β· Additional fees apply for returns of assembled products.
Non-returnable items
Β· Clearance items
Β· Resale items
Β· Products without original packaging
How to return or exchange?
Β· Email us at care@chairus.com with your order number and reason (include photos/videos for quality issues).
Β· Weβll confirm any fees and send you a return label.
Β· Once the item is received and inspected, weβll issue a refund or ship a replacement.
*For more details, please see our Return & Exchange.