Your order means a lot to us, we are committed to providing you with fast, safe and satisfactory delivery service. We will continue to work to be as transparent with our customers as possible. Please email us at care@chairus.com if you have any questions.

Important: Not applicable to Pre-Sale products, the shipping time of Pre-Sale products is subject to the time on the product page.

Item Delivery Time = Order Processing Time + Package Shipping Time
ProcessingTime: It usually takes 1-3 days to process your order, But it's not certain. The order processing time depends on the time frame of the quality check, the packaging and also on the stock status of the individual product, while some items may need 3-5 days(rare cases). We will send you an email if the processing time takes longer than expected.

Shipping Time: Shipping partners- UPS, FedEx & DHL company. Normally, we will ship the product customer ordered from the nearest warehouse. Customers will get their items in 1-3 business days. However, we can not promise products customers want are in stock every time, Transfer may need more time.

Shipping Notice

  • We cannot ship to P.O. boxes or military APO/FPO/DPO. Additional fees or shipping restrictions may apply if you live in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands.
  • If your order contains several items, shipments may be delayed by a few days to ensure one delivery fee and delivery date. Please allow additional days in transit for delivery. If you would prefer to receive your items in multiple shipments, please contact our support team at care@chairus.com and be sure to include your order number for reference.
  • Normally, we don't support customers’ assigning specified express companies.
  • Please confirm your receiving information repeatedly, we support modification before shipping out without any extra fee, but when it has already shipped out, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.
  • Because of different tax rates, we do not allow our customers to change the country state after the order has been placed and paid via credit card or bank transfer, if so, please cancel and place a new order.
  • The consignee will be responsible for extra delivery charges if delivery failures are caused by the consignee. Shipment charges for returned products because of order cancellation or package rejection after the goods have been shipped will be at the consignee’s own expense and will be deducted from the refund. Shipment charges for returns without reason will be at the customer’s expense and will be deducted from the refund.

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