Clearance: No returns, but customer service is still available.
Shipping
All orders ship free from our U.S. warehouse within 2 business days.
*For more details, please see our Shipping Policy.
Return & Exchange
Eligible items can be returned or exchanged within 30 days of purchase. Customer must provide product photos/videos and packaging status.
Fees
· Chairus covers return costs for quality issues.
· For non-quality issues, return costs are the buyer’s responsibility.
· Additional fees apply for returns of assembled products.
Non-returnable items
· Clearance items
· Resale items
· Products without original packaging
How to return or exchange?
· Email us at care@chairus.com with your order number and reason (include photos/videos for quality issues).
· We’ll confirm any fees and send you a return label.
· Once the item is received and inspected, we’ll issue a refund or ship a replacement.
*For more details, please see our Return & Exchange.