Free 30-day returns
We created this policy as part of our ongoing effort to provide a hassle-free shopping experience, enabling you to transform your living space into your own personal showroom, and try your favorite design in the comfort of your own home before making a long-term commitment.
We’re able to offer complimentary returns due to our strong and steadfast belief in our products. The vast majority of our customers are pleased with their purchases, with only a very small fraction initiating returns.
If you are not satisfied with your order or should you wish to return or exchange then please contact us at any time within 30 days after you received the parcel. The Return shipping address will be provided and you will get the refund within 3-5 business days after the return items are delivered.
- All of our products (Except Resale, Clearance items and Gift Card) are sold with a 30-day money back guarantee and must be shipped to us within 30 days of you receiving them.
- Returns can only be accepted for products that are unused or not affect re-sale. We will only accept the returned items in the same condition as what we sent.
- Please make sure when returning something that you securely package the item as anything damaged in the post and returned back to us due to being insufficiently packaged may receive no refund.
- Refunds will be issued back to the original method of payment or store credit only.
- Gift cards, and items marked as Resale, Final Sale, Clearance are not eligible for returns or exchanges and will not be refunded.
Please note: Until you are sure whether the item is suitable for your space, please retain the original packaging. If an item is returned without the original packaging, it will not be able to return.
For quality issue, we will refund you in full. Otherwise, we will refund you in full minus the actual outbound shipping cost of 10% of the product price (this is the outbound shipping cost that has been paid by Chairus for shipping the order to you, even though it might have been subsidised by a promotion).