Free 30-day returns
We are happy to offer free 30-day returns to customers in the 48 contiguous United States.
We created this policy as part of our ongoing effort to provide a hassle-free shopping experience, enabling you to transform your living space into your own personal showroom, and try your favorite design in the comfort of your own home before making a long-term commitment.
We’re able to offer complimentary returns due to our strong and steadfast belief in our products. The vast majority of our customers are pleased with their purchases, with only a very small fraction initiating returns.
For quality issue, we will refund you in full. Otherwise, we will refund you in full minus the actual outbound shipping cost of 10% of the product price (this is the outbound shipping cost that has been paid by Chairus for shipping the order to you, even though it might have been subsidised by a promotion).